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Pirate Tech Scale Models
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Privacy Policy
Piratetechmodels.com respects your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused. Any information you give to us will be held with care and will not be used in ways that you have not consented to.

Piratetechmodels.com Security:
We use the latest "3D cart" Technology which is PCI DDS compliant so you can be absolutely certain that any information you give us will be encrypted before transmission over the web. Order with confidence on Piratetechmodels.com !

Customer Accounts:
Piratetechmodels.com keeps your email address, billing and shipping information on file. Your credit card information does not get stored with Piratetechmodels.com . This information must be entered with each order. Pirate Tech does not submit your information to any third party companies. You, the customer, are our number one concern.

Order Transaction:
We collect only the information necessary to properly process your order, including name, address, credit card information, and email address. Although we do not require a phone number, we highly recommend it so that we can contact you directly if there is an issue with your order. Piratetechmodels.com will never give out your phone number to anybody, nor will we use it for any marketing purposes.

Email Addresses:
Piratetechmodels.com requires an email address to place an order for notification purposes. You will be notified by email when your order ships. Your email address is also necessary for us to look up orders in the future. Your email address wil never be given out to any third party.

Access to Customer Information
We are the sole owners of the information collected on this Web site. Only Piratetechmodels.com has access to information that you voluntarily give us via email, during checkout, or during other direct contact with you. We will never sell or rent this information to a third party.

Returns:
-You have 15 calendar days to return an item from the date you received it.
-To be eligible for a return, your item must be unused and in the same condition that you received it.
-Your item must be in the original packaging.
-Your item needs to have the receipt or proof of purchase.
-You will be responsible for paying for your own shipping costs for returning your item unless item is defective. Shipping costs are non­refundable.

Refunds:
-Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
-If your return is approved, we will initiate a refund to your credit card (or original method of payment).
-You will receive the credit within a certain amount of days, depending on your card issuer's policies.


Shipping
When you make a purchase from Piratetechmodels.com you agree and understand the following shipping policies. If you cause or request a shipment delay, or if we ship or deliver the products erroneously as a result of inaccurate, incomplete or misleading information supplied by you at time of checkout, you are responsible and will be charged for any fees we incur for address corrections when delivery is attempted or we are charged for redirecting your package to the correct address for the following (but not limited to) reasons: (a) the address you supplied when you ordered is incorrect; or (b) you instruct delivery to be made to an alternate address once in transit; or (c) you have moved and did not inform us before we shipped your order. In the event of transportation failures caused by events beyond our control, your order may be delayed. Deliveries not made in time due to weather conditions or events beyond the control of Piratetechmodels.com are not subject to shipping refunds. You understand Order Processing Time (3-5 days excluding weekends and holidays) + Transit Time = Total Delivery Time.

  • Most orders are processed and shipped within 3-5 days excluding weekends and holidays.
  • Orders are shipped from our facilities in Ohio.
  • You will receive a tracking number by email when shipped on all orders shipped via UPS.
  • We currentley only ship to the continental United States.
  • Damaged or Missing items must be reported within 48 hours.
  • Piratetechmodels.com will not be responsible for lost packages.

Contact Us
Please feel free to contact us with any concerns regarding our privacy policy, or if you do not think we are abiding by this privacy policy. This Web site is owned and operated by Pirate Tech LLC (Piratetechmodels.com) .

Pirate Tech LLC
Springfield, Ohio 45505 USA
info@piratetechmodels.com
937-346-5520
Craig Merrill
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